Run the Office, Not the Fax Machine. We Handle the Rest.
Automated practice administration for medical and dental offices. From fax processing to insurance verification to patient recall — every administrative workflow handled so your team can focus on patient experience.
Key statistics
Ontario healthcare sends 152 million faxes per year. Your office receives dozens daily — each requiring manual reading, classification, and routing.
Ontario physicians spend 19 hours per week on administration. Most of that burden falls directly on office managers and front desk staff.
41% of healthcare calls go to voicemail after hours. Each missed call is a missed appointment — costing practices up to $150,000 per year in lost revenue.
90% of claim denials are preventable with proper verification and documentation. Each rework costs $25 to $118 in staff time and lost revenue.
The Problem
The paperwork office managers deal with every single day.
These are the forms, reports, and administrative burdens that steal time from patient care.
Fax Processing
152 million healthcare faxes per year in Ontario. Each one arrives as an unstructured document that must be manually read, classified, and routed to the right person.
Insurance Verification
12-20 minutes per patient to verify coverage, confirm eligibility, and check benefit limits. Across a full schedule, that is 10-40 hours per week.
Claim Denial Management
90% of denials are preventable, but each rework costs $25-$118 in staff time. Most denials come from documentation gaps that could have been caught upfront.
Patient Recall
19+ hours per week spent on recall outreach — phone calls, letters, emails, texts. Patients who fall out of recall fall out of care.
Scheduling Gaps
7.4% no-shows and 15.5% cancellations leave holes in the schedule that cost revenue. Backfilling those gaps requires constant phone work.
Phone Management
41% of calls come after hours. Voicemail means missed appointments and frustrated patients. Answering services are expensive and impersonal.
Accounts Receivable
Tracking outstanding balances, posting payments, following up on aged accounts — financial administration that keeps the lights on but eats the day.
PHIPA Compliance ($500K Fines)
Personal health information must be protected at every touchpoint. A single breach can trigger fines up to $500,000. Compliance is not optional.
Patient Intake
30+ minutes per new patient on paper intake forms. Illegible handwriting, incomplete fields, and manual data entry into the practice management system.
How GGHealth Helps
Built specifically for office managers.
Every feature designed around the actual workflows and regulatory requirements you face daily.
AI Fax Classification & Routing
Incoming faxes automatically read, classified by type (referral, lab result, insurance, etc.), and routed to the right person — before anyone touches them.
Automated Insurance Verification
Real-time eligibility checks, benefit limits, and coverage confirmation — automatically run before the patient arrives. No phone calls to payers.
Denial Prediction & Prevention
AI analyses claims before submission and flags documentation gaps, coding errors, and eligibility issues that would trigger denial. Fix before you submit.
AI Multi-Channel Recall
Automated patient recall via phone, text, email, and letter — personalised outreach at the right time through the right channel. No manual calling lists.
AI Voice Agent
Unlimited simultaneous calls — inbound and outbound. Appointment booking, confirmations, prescription status, and after-hours triage. Never miss a call again.
Auto-Post Payments
Insurance remittances and patient payments automatically posted and reconciled. Aged accounts flagged for follow-up. Clean books, less work.
PHIPA Compliance Monitoring
Continuous monitoring of data access, sharing, and storage. Automatic alerts for policy violations. Audit-ready reports generated on demand.
Digital Patient Intake
Patients complete intake on their device before arrival. Data flows directly into the system — no paper, no scanning, no manual entry.
Connected Care
When seconds count, your care team is one message away.
GGHealth connects healthcare professionals through secure, PHIPA-compliant messaging. Your patient's care team is one message away — with the clinical context already attached.
3:17 AM. Home birth. Shoulder dystocia.
The midwife needs obstetric backup NOW. Her client's physician gets an instant secure alert with the full clinical summary — vitals, labour timeline, interventions attempted — already attached.
Clinical context auto-attached
Patient vitals, gestational age, labour timeline, allergy list, and current medications arrive on the physician's screen before the midwife finishes speaking.
The physician sees the clinical picture instantly — no repeating history, no searching charts. A consult decision in under 90 seconds.
New prescription. Lethal combination hiding in plain sight.
A patient hands over a new prescription. The system flags a potentially lethal interaction with their existing medication. The prescribing doctor gets notified with the full medication history before the patient leaves the pharmacy.
Clinical context auto-attached
Both prescriptions, the interaction severity, the patient's renal function from recent labs, and the specific bleed risk calculation — all encrypted, all verified.
The prescribing physician gets the full clinical picture in one message. No phone tag. No fax. The prescription is held until the physician confirms or adjusts.
Routine extraction. Then the panoramic reveals a shadow on the jaw.
A panoramic X-ray reveals a suspicious lesion in the jaw. The patient's family doctor receives the images, clinical notes, and the surgeon's assessment within minutes — not weeks of fax tag.
Clinical context auto-attached
The radiograph, clinical notes, biopsy plan, and the surgeon's preliminary assessment are packaged and sent to the family physician — with the patient's full dental history attached.
The family doctor receives everything needed to order blood work and coordinate an oncology referral. No waiting for a faxed letter that arrives three days late.
2:40 AM. Post-op patient. Oxygen saturation dropping.
Post-operative patient, 2 AM, oxygen saturation dropping. The on-call physician gets the SBAR handoff — Situation, Background, Assessment, Recommendation — with current vitals and medication history, instantly.
Clinical context auto-attached
Vital sign trends from the last 6 hours, current medications, surgical notes, the patient's DVT risk score, and the nurse's SBAR assessment — all delivered to the on-call physician's device in one tap.
The physician orders a stat CT-PA from home. No waking the patient to repeat history. No fumbling through paper charts at the nursing station. Time to intervention: minutes, not hours.
No fax. No phone tag. No waiting. Patient context travels with every message — medications, allergies, recent visits — all encrypted, all logged.
GGM — Secure Messenger for Healthcare
GGM — Secure Messenger for Healthcare.
Instant, secure, documented communication between every healthcare professional in your patient's circle of care. Encrypted end-to-end. Audit-logged automatically.
End-to-end encrypted (AES-256-GCM)
Messages are unreadable to anyone outside the verified circle of care — including us.
PHIPA compliant from day one
Built from the ground up for Ontario privacy law. Every message, every attachment, every read receipt — fully compliant.
Patient context auto-attached
Medications, allergies, recent visits, and vital signs travel with the message. The receiving professional sees the full picture instantly.
Circle of care verified automatically
Only authorised professionals can connect on a patient. Verified credentials, verified relationships — no guessing.
Tamper-evident audit trail on every message
Every message logged with cryptographic verification. Who sent what, when, to whom — immutable and audit-ready.
Works across practices, across the province
Works across professions, across practices, across Ontario. One secure network for every healthcare professional.
Every message is documented. Every connection is authorised. Every second counts.
GGM Secure Messenger
Connected to your care network.
As the coordination hub, office managers connect to every profession through GGM. Scheduling, referrals, and admin flow securely — no fax, no phone tag.
Physicians
Secure messaging
Nurses
Secure messaging
Pharmacists
Secure messaging
Midwives
Secure messaging
Dental Professionals
Secure messaging
Ready to Reclaim Your Time?
Join the early access list. Be among the first office managers in Ontario to experience GGHealth.